Returns Or Exchanges

This return and exchange policy applies to all orders placed through the tankingltd.uk website. By purchasing products through this website, you acknowledge that you have read and agreed to this policy.

1. Company Information
   TAN KING LTD
   Address: 30 Mill Street, Armthorpe, Doncaster, England, DN3 3DL
   Email: rileydiaz448@hotmail.com
   Tel: +44 7802510199
2. Return Application Conditions
   To ensure product quality and customer rights, returns or refunds are accepted in the following situations:
   Product damaged or broken during transportation
   Received the wrong item (not matching the order)
   Product has obvious quality problems or defects
   Unopened items in their original packaging (within the return period)
3. Situations Where Returns and Exchanges Are Not Supported
   The following situations are generally not eligible for returns and exchanges:
   Used or opened personal care products (such as facial cleanser, body wash, etc.)
   Due to personal reasons (such as dislike, unsatisfactory results)
   Orders exceeding the specified return period
   Delivery failure due to incorrect address provided by the customer
   Human-caused damage not due to quality issues
4. Return Time Requirements
   Customers must submit a return application within 14 days of receiving the goods.
   Applications submitted after this deadline may not be processed.
5. Refund Process
   Contact customer service to submit a return request
   Provide order number and a description of the problem (photo evidence if necessary)
   After approval, provide the return address and explanation
   Customer returns the goods
   We confirm receipt and check the condition of the goods
   Refund will be processed if the conditions are met
6. Refund Method and Time
   Refunds will be returned via the original payment method.
   Processing time is usually 5-10 business days (depending on the bank or payment platform).
   Shipping fee refunds depend on the specific order issue.
7. Exchange Policy
   For exchanges:
   Only supported for quality issues or incorrect shipments.
   Exchanged goods must be in their original packaging and unused condition.
   Replacement goods will be reshipped as soon as possible.
8. Return Shipping Fee Information
   For quality issues or incorrect shipments: TAN KING LTD will bear the shipping fee. For returns due to personal reasons: The customer will bear the return shipping fee.
9. Special Product Information
   For personal care products (such as facial cleanser, shower gel, tanning products, etc.):
   For hygiene and safety reasons, once opened or used, returns are generally not accepted.
10. Order Cancellation
    Unshipped orders can be cancelled and refunded.
    Shipped orders will be processed according to the return procedure.
11. Refund Rejection Circumstances
    Refunds may be rejected in the following situations:
    The returned goods are not in the original shipping condition.
    The goods have been used or damaged.
    No valid order information provided.
    The return period has expired.
12. Contact Us
    For returns or more information, please contact us:
    TAN KING LTD
    Address: 30 Mill Street, Armthorpe, Doncaster, England, DN3 3DL
    Email: rileydiaz448@hotmail.com
    Tel: +44 7802510199